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The rapid change of Information and Communication Technology (ICT) continues to affect the daily lives of people as well as businesses, Deloitte this week presented the findings of its survey on IT Governance, the first of its kind in the country.
Use of IT is becoming business critical for a growing percentage of organisations. As investments in IT are generally significant, the impact of something going wrong in this area can potentially result in business failure so proper governance of IT is becoming more and more important. It is with this background that Deloitte has conducted a survey on the maturity of IT Governance in Namibia.
The survey results are quite encouraging and clearly indicate that IT Governance in Namibia is implemented and managed relatively well. However, given that IT affects almost everything we do, it is critical to continuously enhance, develop and manage IT Governance structures and processes.
The key results were, at a high level: 89% of respondents have indicated that at least one board member has (basic) IT skills; and only 46% of respondents indicated that the IT governance structure at their organisations address the aspect of value delivery. Of those respondents that have an IT strategy in place, 44% consider the IT strategy in their enterprise to be fully aligned, and 52% view it to be partially aligned to the business strategy.
While 74% of respondents confirmed that their companies are “most of the time” getting the required return on IT spent in the form of increased efficiencies, customer satisfaction, etc.; 69% indicated that most employees at their organisations understand the role and objectives of the IT function (58% of these are from IT operations, which may result in bias); 54% of projects are completed within time and only 42% are completed within budget; and 54% of respondents indicated their organisations have formalised IT performance monitoring in place.
The survey was conducted during the month of April 2012 via e-mail and newspapers. People working in business and IT were invited to participate in the electronic survey. Of 26 people who participated in the survey nationally, there were 23 responses, resulting in a response rate of 88%.
The survey was conducted and analysed by Jens Kock, Deloitte Partner, in Risk Advisory and Benjamin An, Manager in Risk Advisory.
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