The long-awaited and planned merger between Internet Technologies Namibia (ITN) and Pinnacle Networks was finally completed during February 2008. Tim Priebe, who was a major shareholder in Pinnacle networks, is now a Senior Executive inside Internet Technologies Group.

Schalk Erasmus, Tim Priebe and Barney Harmse, after ITN merged with Pinnacle.

Said CEO of ITN Barney Harmse; “Tim brings a wealth of practical and specialised experience to ITN. For this reason he will work closely with ITN’s already extensive technical resources”
“With the completion of this merger, we once aging accumulated more technical wealth of knowledge in Satellite-, Radio- Switching- and Routing technologies,” Harmse said.
ITN claims that it has the most resources in the above technology offerings compared to any other Private Namibian Operator.
Said Harmse: “The fact that we are the largest Private Namibian Operator is secondary. Primary is the fact that we are the best in our service delivery and will continue to set the market standards. For this reason we have positioned ourselves strategically in the market place as far as service delivery is concerned.”
One always finds that bad news spreads much faster than good news, especially where customers are quick to inform their Service Provider or friends, of poor or non-existent service.
“ITN on the other hand receives compliments on a regular basis, either by word of mouth or more typically via e-mail, congratulating members of ITN on good or excellent service,” said Harmse.
It is extremely rare for corporate customers to actually take the time to go through the trouble of complimenting. This proves that ITN is performing and maintaining a higher standard as far as service delivery is concerned.
ITN’s culture is one of Service First, new potential business later, which is actually not conducive to profitability.
Said Harmse: “To continue improving our service delivery to the Namibian market, it was therefore critical that we obtained the vast wealth of specialised knowledge Tim could offer.
“With this step we have now increased the advantage through which our sales and admin teams actually have an even bigger and more organised technical squad to back them - and ITN in general.”