Telecom apologises for slow internet
- General News 2011
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Telecom Namibia this week apologised to its customers who have been experiencing slow internet downloads from international sites in the last couple of days.
Oiva Angula, senior manager: corporate communications and public relations at Telecom said the problem lies beyond the Namibian borders as a result of a failure on the SEACOM undersea cable and capacity loss to one of the company’s upstream service providers, Belgacom, in Europe.
“Telecom Namibia is doing everything in its power to make alternate arrangements, including an upgrade of its facilities in Keetmanshoop to accommodate redundant capacity to deal with failures of this kind. It is expected that the normal fast internet services will be back within the next three weeks,” Angula said in a statement.
“We truly apologise for the inconvenience this must have caused. We also call upon all affected customers to exercise patience and understanding as we work diligently around the clock to overcome the problem with our partners.”
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